Pathways

How can I contact the team?

The Student and Legal Affairs Casework Team is available Monday to Friday, 9am to 5pm:

• Email: careandconcern@mdx.ac.uk
  
• Call Security and ask for the Student and Legal Affairs Casework team
  
• You can speak to them either face-to-face or via the phone. You can be accompanied by a friend or family member and you can request a specific gender if you want.
  

Will I have to provide a detailed account?

• You do not have to give a detailed account of what’s happened and you will not have to talk about anything you don’t want to.
  

What advice will the team be able to offer me?

• They will talk to you about what action the University can take under the Student Conduct and Discipline procedure or the Student Complaints and Grievance Procedure (both found here), and provide clarity regarding possible outcomes.   
  
• They will tell you about how the reporting process works; explain things to you, such as what support you would be able to access during the process, and; help you decide if reporting to the University is right for you. 
  
• They will also signpost you to where you can get emotional and practical support, and assign a key contact with whom you can speak to if you have further questions.
  

Will I have to report to the University?

• By speaking to a member of the Casework Team, you will not be required to report to the University. Anything you tell them will be treated as confidential unless, in exceptional circumstances, where there is a significant risk of further harm to somebody – in which case, you will be asked for consent for the information to be shared with the Care and Concern team for appropriate action to be taken.